Customers are eligible for exchange or refunds under the following but not limited to conditions:
- Customer receives a wrong product or package.
- Customer receives a damage or faulty product.
- The product they receive have a different description than what is posted on the website in terms of size, color and material.
Once a customer is eligible for an exchange or refund, they have 30 days after the purchase has been made to apply. We will commence the processing of the refund or exchange once the customer has shipped the product to our return shipping address if they are exchanging or seeking a refund.
No product that is given to the customer free of cost as a gift or complimentary product can NOT be exchanged or refunded.
Delivery time for each product is dependent on the processing time
for each product and the delivery time of the courier service. For
handmade products that are done/made to order the processing time
will be five (5) days for all other handmade products the processing
time is four (4) days. Once goods are process they will be delivered to
the courier service for delivery, products will be delivered from the
courier service to the customers within one (1) to three (3) working